1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information

• Name, email address, and contact number provided during sign-up or inquiries.

1.2 Usage Data

• Information such as IP address, browser type, operating system, and device information.
• Details about how you interact with our platform, including access times and pages viewed.

1.3 Communication Data

• Records of communication between you and our support or marketing teams.
• Any additional information voluntarily provided by you during interactions with our team.

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery and Enhancement

• To provide, maintain, and improve our services and platform.
• To personalize your experience based on your preferences and usage patterns.

2.2 Customer Support

• To respond to your inquiries and provide technical support.
• To notify you of changes, updates, or issues related to our platform.

2.3 Legal Compliance and Security

• To comply with applicable laws and regulations.
• To protect our users, platform, and data against fraud, unauthorized access, or other threats.

3. Data Security

We implement robust security measures to safeguard your personal information. These include:

• Encryption of sensitive data during transmission and storage.
• Regular security assessments and updates to protect against vulnerabilities.
• Access controls to restrict unauthorized access to personal data.
• Despite our efforts, no security system is completely foolproof. By using our platform, you acknowledge and accept potential risks associated with data transmission over the internet.

4. Third-Party Sharing

4.1 General Policy

We do not sell or share your personal data with third parties for marketing purposes. Your data may be shared with trusted partners only under the following circumstances:

• To facilitate service delivery, such as payment processing or email communication.
• To comply with legal obligations or respond to lawful requests by public authorities.

4.2 Trusted Partners

Third-party partners who receive your data are bound by contractual obligations to use it solely for the intended purpose and to maintain its confidentiality.

5. Your Rights

As a user, you have the following rights regarding your personal data:

• Access and Correction: Request access to the data we hold about you and correct inaccuracies.
• Data Portability: Request a copy of your data in a portable format.
• Withdrawal of Consent: Withdraw your consent for data processing where applicable.
• Data Deletion: Request the deletion of your personal data, subject to legal and contractual obligations.

To exercise these rights, contact us at [email protected].

6. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this page periodically for updates.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: [email protected]
• Improve, personalize, and expand our services
• Phone: +(60) 11-1329 8172
• Address: 3B, Jalan SS 6/12, Ss 6, 47301 Petaling Jaya, Selangor, Malaysia

Thank you for trusting HyperChat with your personal information. We are committed to protecting your privacy and providing a secure experience.